Privacy policy

Last Updated: December 09, 2025

This Privacy Policy describes how Outdoor Hub USA (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.outdoorhubusa.com (the "Site") or otherwise communicate with us (collectively, the "Services").

1. INFORMATION WE COLLECT To provide our Services, we collect personal information about you from a variety of sources.

  • Information You Provide: Name, Billing/Shipping Address, Email, Phone Number, Payment Info (processed securely by Shopify/Stripe/PayPal), and Order History.

  • Automated Information: When you visit our site, we automatically collect data regarding your device, browser, IP address, and how you interact with our store (via Cookies and Pixels).

2. HOW WE USE YOUR INFORMATION We use your data to:

  • Fulfill Orders: Process payments, arrange shipping (freight/LTL), and provide order confirmations.

  • Communicate: Send shipping updates, customer support responses, and policy changes.

  • Security: Detect and prevent fraud (e.g., flagging high-risk orders).

  • Marketing (If opted-in): Send you emails or text messages about new products, sales, or cart reminders.

3. SMS/TEXT MARKETING (IMPORTANT) We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), marketing offers, and transactional texts, including requests for reviews from us.

  • Consent: Opt-in data and consent for text messaging will not be shared with any third parties agencies for their own marketing purposes.

  • Opt-Out: If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.

4. SHARING YOUR INFORMATION We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store.

  • Freight Carriers: We share your address and phone number with carriers (e.g., R&L, Estes, FedEx Freight) specifically to schedule delivery appointments.

  • Google & Meta: We share data with Google and Facebook to measure ad performance and retargeting.

5. YOUR RIGHTS (CCPA & GDPR) Depending on your location (including California and Europe), you have the right to:

  • Access: Request access to the personal information we hold about you.

  • Delete: Request that we delete your personal information.

  • Opt-Out: Opt-out of the "sale" or "sharing" of your personal information for targeted advertising.

  • How to Exercise: Email support@outdoorhubusa.com with the subject line "Privacy Request."

6. COOKIES & TRACKING We use cookies to improve your experience and run our store. For more details, please view our Cookie Policy.

  • Global Privacy Control: If you use a browser with GPC enabled, we will automatically treat this as a request to opt-out of tracking.

7. DATA RETENTION We retain your order information for our records to handle future warranty claims and tax/accounting purposes unless you ask us to delete this information.

8. CHANGES We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@outdoorhubusa.com or by mail using the details provided below:

Outdoor Hub USA [8735 Dunwoody PL STE R] [Atlanta, Ga 30350]