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THE OUTDOOR HUB STANDARD

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  • Professional-Grade Performance

    We reject 90% of the market. Outdoor Hub exclusively stocks 304-Grade Stainless Steel equipment and high-BTU performance grills. We do not sell disposable "big box" units. We sell heirlom-quality gear built to outlast the warranty.

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  • Logistics Specialists

    Purchasing a 500lb outdoor island requires more than just a click—it requires a logistics plan. Leveraging our background in FedEx Linehaul Ops, we specialize in the secure LTL (freight) transport of modular kitchens, ensuring your investment arrives intact and on schedule.

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  • Investment Protection

    Your outdoor space is an asset class. We treat it that way. From verified inventory tracking to "white-glove" delivery coordination, our supply chain background ensures that the execution of your project matches the quality of the food you cook.

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THE HEAVY FREIGHT SPECIALISTS

Most retailers treat a 500lb outdoor kitchen like a parcel package. We don't.

Outdoor Hub USA was built by Supply Chain Executives (ex-FedEx Linehaul Ops & Home Depot Analytics) to solve the biggest problem in the luxury outdoor industry: The Last Mile.

We specialize in the acquisition and transport of High-Ticket, Heavy-Freight inventory. We don't just "sell grills." We manage the complex logistics of getting industrial-grade equipment from the factory floor to your patio without the headaches, delays, or damages common with "Big Box" retailers.

We sell two things: 304-Grade Stainless Steel and Peace of Mind.

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COMMON QUESTIONS & LOGISTICS

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  • Q: How do you ship heavy outdoor kitchens?

    Unlike standard retailers who use parcel services, we utilize specialized LTL (Less-Than-Truckload) Freight Carriers. Because our founders come from a FedEx Linehaul Operations background, we oversee the carrier selection to ensure your 400lb+ shipment is handled correctly. All deliveries are "Curbside" with a lift-gate service included.

  • Q: What happens if my shipment arrives damaged?

    We maintain a less than 1% damage rate due to our carrier vetting process. However, if freight damage occurs, we handle the claim for you. simply note the damage on the Driver's Bill of Lading (BOL), take photos, and we will coordinate the replacement immediately. You are protected by our "Safe Arrival" guarantee.

  • Q: Why don't you sell cheaper grills?

    We have a strict "No Rust" policy. We exclusively stock 304-Grade Stainless Steel equipment designed for long-term durability. We rely on data and manufacturing specs, not brand hype. If a product doesn't meet our heat-retention or material standards, we refuse to list it.

  • Q: Do I need a contractor for assembly?

    Most of our Modular Island solutions arrive 95% pre-assembled. They are designed for "Bolt-Together" simplicity. While you may need a friend to help lift the heavy components into place, specialized contractors are rarely needed for the setup.

  • Q: How accurate are your lead times?

    We prioritize data over sales. As former Inventory Analysts, we refuse to play the "fake stock" game. We integrate directly with manufacturer inventory feeds to ensure the lead time you see is based on real supply chain data. If an item is backordered, we tell you before you buy, not after.

  • Q: Do your products come with a warranty?

    Absolutely. We are an Authorized Retailer for every brand in our catalog. This means your purchase is backed by the full Manufacturer's Warranty (often Lifetime for 304-stainless components). Unlike unauthorized "grey market" sellers, your investment is fully protected, and our team can assist in expediting any warranty claims directly with the factory.

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